Today the consumer, i.e. the customer or client, is the most important element of every business organization. Whether a company turns a profit, merely survives, or goes bankrupt, hinges directly on consumers and their satisfaction.
Due to globalization and the increasing availability of modern technologies such as the Internet, today’s consumers are exposed to new brands and offers more than they have ever been before.
Today, keeping consumers loyal to a company is no mean feat.
For this very reason every company has to focus its business operations on the customer or client, in other words, providing the ultimate customer service experience unmatched by others.
The customer as a friend
In order to be more successful than their competitors, companies should consider not only how to attract new buyers or to keep previous ones, but primarily how to keep existing clients satisfied to such an extent that they themselves further promote the companies, products and services to their friends, after all, word-of-mouth is still the most powerful marketing tool.
This is achievable only if the company treats each and every one of its customers or clients as a best friend would be treated.
This is the kind of client-company relationship encouraged and promoted by ICERTIAS Customers’ Friend.