All companies wishing to use the Customers’ Friend accolade undergo a rigorous certification procedure.

An essential step in the Customers’ Friend certification procedure is adhering to the Customers’ Friend Declaration.

Every company, product or service joining the Customers’ Friend programme and wishing to use the prestigious golden Customers’ Friend medal for their promotion, is obliged to adopt the practices prescribed by the Customers’ Friend Declaration.

You can read the Customers' Declaration in its entirety HERE: