Mission
Mission
Excellence in Customer and Client Relations
ICERTIAS’ aspiration is to award Customers’ Friend medals to companies that invariably offer experiences of the utmost calibre.
What we Dream of?
A superior, customer-friendly relationship between consumers and sellers (product and service providers and manufacturers) is what we dream of - on all markets and in all the countries we operate.
In Customer Relations we strongly encourage and promote: appreciation, understanding, listening, responding, serving, patience, attentiveness, positivity, empathy, kindness, competence, honesty, respect, adaptability, professionalism, responsibility, knowledge.
Consumer's Attention
Only companies worthy of the consumer's attention and money are included in the ICERTIAS Customers’ Friend programme. We seek out companies, products and services that are so impressive that they are the choice consumers would recommend to their family, friends and colleagues.
Only companies worthy of the consumer's attention and money are included in the ICERTIAS Customers’ Friend programme. We seek out companies, products and services that are so impressive that they are the choice consumers would recommend to their family, friends and colleagues.
